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Dialogflow CX CX Agent Studio

Legacy names Dialogflow CX, Vertex AI Conversation, Conversational Agents

ADK-based conversational agent builder and stateful virtual agent platform for customer experience.

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Naming timeline

  1. Dialogflow CX

    Enterprise stateful conversational flow builder (pages, routes, event handlers) on dialogflow.googleapis.com.

  2. Vertex AI Conversation / Conversational Agents

    · Google Cloud Next '23 (Conversational Agents Oct 2024)

    Generative conversational agent layer paired with Dialogflow CX under Vertex AI Search and Conversation (2023-08-29) and rebranded to Conversational Agents in Customer Engagement Suite (2024-10-09).

  3. CX Agent Studio (Agent Conversation)Current name

    · GA Release (Agent Platform Table Apr 22, 2026)

    Reached GA on February 4, 2026 as ADK-based Customer Experience Agent Studio (CX Agent Studio) on ces.googleapis.com (wrapping legacy Dialogflow CX flows as flow-based agents); also listed as 'Agent Conversation' in the April 22, 2026 Agent Platform naming table.

What is Dialogflow CX called now?

Dialogflow CX is now called CX Agent Studio, with the latest change on 4 February 2026 (GA Release (Agent Platform Table Apr 22, 2026)). Earlier names covered by this entry also include Vertex AI Conversation, Conversational Agents. ADK-based conversational agent builder and stateful virtual agent platform for customer experience. Only the customer-facing name changed; the underlying technical identifiers remain backward compatible.

Also known as

  • Customer Experience Agent Studio
  • Agent Conversation
  • Agent Conversation on Gemini Enterprise Agent Platform
  • Conversational Agents

Technical identifiers

Technical identifiers unchanged. Only the customer-facing product name changed; the APIs, CLI commands, IAM roles and Terraform resources below keep their legacy identifiers for backward compatibility.

REST / gRPC APIsces.googleapis.com dialogflow.googleapis.com
gcloud / CLI Commandsgcloud alpha dialogflow
IAM Predefined Rolesroles/ces.* roles/dialogflow.*
Terraform Resourcesgoogle_dialogflow_cx_*

CX Agent Studio applications run on ces.googleapis.com (roles/ces.*), while legacy Dialogflow CX flows and flow-based agent handoffs (DetectIntent) run on dialogflow.googleapis.com (roles/dialogflow.*).

Notes & disambiguation

  • Customer Experience Agent Studio (CX Agent Studio) reached General Availability (GA) on February 4, 2026 under Gemini Enterprise for Customer Experience (ces.googleapis.com), built on the Agent Development Kit (ADK) as the official evolution of Dialogflow CX.
  • In CX Agent Studio documentation, Dialogflow CX and Dialogflow ES are now classified under 'Legacy conversational agents' (dialogflow.googleapis.com); existing deterministic Dialogflow CX flows (pages, routes, and event handlers) can be imported and wrapped as 'flow-based agents' invoked via DetectIntent.
  • In the April 22, 2026 Agent Platform release notes table and vertex-ai-name-changes page, 'Vertex AI Conversation' is also mapped to 'Agent Conversation' ('Agent Conversation on Gemini Enterprise Agent Platform').
  • Redirects from cloud.google.com/dialogflow and cloud.google.com/products/conversational-agents resolve to Customer Experience Agent Studio (cloud.google.com/gemini-enterprise-cx/cx-agent-studio), while legacy Dialogflow CX documentation remains at docs.cloud.google.com/dialogflow/cx/docs.

Sources & official documentation

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